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Traffic Incident Management Services (TIMS) Manual
Department of Transport and Main Roads · November 2021
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Pages
51
Sections
117
Searchable sentences
901
Status
Current
Contents
Copyright
p. 2
Licence
p. 2
CC BY licence summary statement
p. 2
Translating and interpreting assistance
p. 2
Feedback
p. 2
1
Introduction
p. 5
1.1
Aim
p. 5
1.2
Scope and content
p. 5
1.3
Use (applicability)
p. 5
1.4
Referenced legislation
p. 6
1.5
Traffic incident management
p. 6
1.6
Open Roads policy
p. 6
1.7
What are Traffic Incident Management Services?
p. 7
1.8
Network servicing
p. 7
1.9
Service and activities
p. 7
1.10
Open Roads and incident management agency roles
p. 7
2
Resourcing
p. 8
2.1
Work health and safety
p. 9
2.2
Personnel standards
p. 9
2.2.1
Breach of regulation, this manual or procedures
p. 10
2.2.2
Damage liability
p. 10
2.3
Uniforms and personal protective equipment
p. 11
2.4
Delegations and authorisations
p. 11
2.4.1
Open Roads legislation
p. 11
2.4.2
Vehicle registration information
p. 12
2.4.3
Placing traffic control devices on roads
p. 12
2.4.4
Effect a road closure
p. 12
2.4.5
Traffic control
p. 12
2.4.6
Road rule exemptions and Special Circumstance Permit
p. 13
2.4.7
Emergency personnel status
p. 13
2.5
Vehicle and equipment requirements
p. 13
2.5.1
Vehicle modification
p. 13
2.5.2
Livery and branding
p. 14
2.5.3
Rotating lights
p. 14
2.6
Established / defined services
p. 15
2.6.1
Traffic Response Unit
p. 15
2.6.1.1
Activities
p. 15
2.6.1.2
Out of scope
p. 16
2.6.1.3
Authority to act
p. 16
2.6.1.4
Example Traffic Response Unit vehicle and equipment list
p. 17
2.6.2
Traffic Incident Management Services officers (non-Traffic Response Officer)
p. 18
2.6.3
Stationary vehicle management
p. 18
2.7
Qualifications, training and progression
p. 18
2.7.1
General
p. 18
2.7.2
Training, certification and competency checks
p. 19
2.7.3
Trauma management and counselling
p. 19
2.7.4
Training and qualification framework for Traffic Response Officers
p. 20
2.7.4.1
Pre-on road Traffic Response Officer
p. 20
2.7.4.2
Trainee Traffic Response Officer
p. 20
2.7.4.3
Probationary Traffic Response Officer
p. 21
2.7.4.4
Qualified Traffic Response Officer
p. 22
2.7.4.5
Traffic Response Officer learning and development table
p. 25
3
Field activities
p. 30
3.1
Roles and interactions
p. 30
3.1.1
Transport and Main Roads Traffic Management Centre / Region / District
p. 30
3.1.2
Police
p. 31
3.1.3
Emergency Services
p. 31
3.1.4
Media and general public
p. 32
3.2
Communication protocols
p. 32
3.2.1
Confidentiality and discretion
p. 32
3.2.2
Phonetics
p. 33
3.3
Call-out and operational considerations
p. 33
3.3.1
Incident call-out
p. 33
3.3.2
Travelling to incident scene
p. 34
3.3.3
Arrival at incident scene
p. 34
3.3.3.1
Positioning of Traffic Incident Management Services vehicles at incident scene
p. 34
3.3.3.2
Use of Traffic Incident Management Services vehicle equipment
p. 34
3.3.3.3
Risk assessment
p. 34
3.3.4
At incident scene
p. 36
3.3.4.1
Arrival confirmation
p. 36
3.3.4.2
Situation change
p. 36
3.3.4.3
Resource upgrade
p. 36
3.3.4.4
Manoeuvring a Traffic Incident Management Services vehicle at an incident scene
p. 36
3.3.4.5
Red light cameras
p. 37
3.3.4.6
Personal safety when alone
p. 37
3.3.4.7
Approaching motorist(s)
p. 37
3.3.4.8
Providing welfare check and assistance
p. 38
3.3.4.9
Considerations for operating on high-speed roads
p. 38
3.3.4.10
Transporting motorists
p. 38
3.3.4.11
Providing first aid
p. 39
3.3.4.12
Manual handling
p. 39
3.3.4.13
Fires
p. 39
3.3.4.14
Handover and leaving the incident scene
p. 39
3.4
Information gathering and documentation
p. 40
3.4.1
Recording infrastructure damage
p. 40
3.4.2
Recording crash incident details
p. 41
3.4.3
Sketching incidents
p. 41
3.4.3.1
Involved vehicles
p. 41
3.4.3.2
Photographs
p. 41
3.5
Marking infrastructure damage
p. 42
3.6
Hazard priority assessment
p. 42
3.6.1
Hazard position
p. 43
3.6.2
Environmental conditions
p. 43
3.7
Vehicles causing a hazard
p. 44
3.7.1
Crashed vehicles
p. 44
3.7.1.1
Police attendance at crash
p. 44
'Police attendance criteria'
p. 44
3.7.1.2
Minor motor vehicle crash
p. 45
3.7.1.3
Serious motor vehicle crash
p. 45
3.7.2
Stationary / abandoned hazardous vehicles where a motorist is not present
p. 45
3.7.3
Stationary hazardous vehicles where a motorist is present
p. 45
3.7.4
Towing arrangements
p. 45
3.7.4.1
Tow trucks and towing companies
p. 46
3.8
Debris causing a hazard
p. 46
3.8.1
Conditions for debris removal
p. 47
3.8.1.1
Notes on clear view and speed approach
p. 47
3.8.2
Arrival at debris site
p. 47
3.8.2.1
Conduct risk assessment and options
p. 47
3.8.3
Removing the debris
p. 48
3.9
Spills causing a hazard
p. 48
3.9.1
Chemical spills (HAZMAT)
p. 48
3.9.2
Using absorbent spill removal material (‘kitty litter’)
p. 49
3.10
Providing traffic control / management
p. 49
3.10.1
Overview
p. 49
3.10.1.1
Placing traffic control devices on roads
p. 49
3.10.1.2
Effect a road closure
p. 50
3.10.1.3
Perform traffic control
p. 50
