2.7Qualifications, training and progression#

2.7.1General#

TIMS contribute to the overall desired outcomes of the Open Roads policy by facilitating effective traffic management around an incident scene, including rapid response and clearance of traffic incidents, contributing to the overall safety of all responders, and reducing the potential or risk of secondary incidents.

Such activities can result in exposure to a range of hazardous or sensitive situations, including:

working on or near roads with varying traffic conditions
personal danger from vehicles approaching or passing an incident scene
trauma resulting from attendance at serious injury and fatality scenes
dealing with distressed and sometimes temporarily irrational persons at an incident scene
formal complaints from the public concerning responder actions at an incident scene.

To ensure that TIMS personnel are fully equipped to manage or avoid hazardous situations, training and progression programs should be undertaken to facilitate safe, effective operations.

Each region is responsible for ensuring that officers performing TIMS are adequately trained to undertake the tasks required of them in a safe manner. TIMS personnel should aim to meet a similar level of training and qualifications as outlined in this manual.

2.7.2Training, certification and competency checks#

Personnel employed to provide TIMS are required to be competent, adequately trained and have the appropriate licences, accreditation and certification to perform their role safety and effectively. It is the responsibility of supervisors and employers to ensure that systems are in place for this to occur.

It is a requirement that all licences, accreditations and certification are current and adequate refresher training is provided to ensure competency is maintained.

Records of all training, licensing and accreditation should be maintained and be able to be made available upon request for auditing purposes. Should training and/or accreditation be incomplete, a ‘show cause’ may be requested and action taken as appropriate.

It is not necessarily possible or required for competency to be formally assessed prior to employment; however, it is expected that competencies would be confirmed as soon as practical. If a new employee is unable to demonstrate the required competencies within a reasonable period, their continued employment should be reviewed.

At times, formal training may not be required due to previous experience and roles. Recognition of prior learning may be considered on a case-by-case basis and competence assessed by a certified workplace assessor.

To ensure TIMS personnel are competent and appropriately trained in the required skills to perform their role, a learning log needs to be developed and maintained for each officer. The holding of a qualification, certificate or licence does not necessarily reflect the competency of the officer. The learning log provides an opportunity for the supervisor to confirm for themselves the competency of the officer and/or identify training needs. Local WH&S and/or training representatives should be able to provide guidance on developing these documents.

2.7.3Trauma management and counselling#

The attendance of incidents that involve serious injury and fatality can be distressing and traumatic; this can result in longer-term health issues for employees. Access to counselling services is recommended.

The availability of these services should be advised prior to commencing this role and included in the induction process. It is expected that supervisors and employers should offer counselling services, and employees will attend counselling whenever they are exposed to distressing and traumatic incidents.

The Employee Assistance Scheme is available to support Transport and Main Roads employees and their families; supervisors or the department’s human resources personnel can assist accessing these services.

All other TIMS providers will have their own counselling services in place as part of their contract.

2.7.4Training and qualification framework for Traffic Response Officers#

Due to the nature of the role, a progression framework has been developed to manage the training and qualification requirements of a TRO from initial engagement to fully qualified. This guidance should be tailored to the specifics of the role being undertaken and the operating environment as well as WH&S obligations.

TROs progress through various levels as they undertake training and gain the relevant experience and qualifications. The table following outlines the suggested operational restrictions, dependant on status level.

Table 2.7.4 – Status level relationship to operational restrictions

Status level	Operational restrictions
Pre-on road TRO	No on-road activities
Trainee TRO	Restrictions on activities apply Trainee TRO to be accompanied by a qualified TRO
Probationary TRO	Can operate independently but with restrictions
Fully-qualified TRO	Can operate independently

Progression through each status is subject to assessment and approval. The ‘approving officer’ will typically be:

the immediate supervisor of the TRO
the appropriate team leader or other senior position holder, and/or
a certified workplace assessor.

The following approach has been developed to assist progression through each stage and achieve fully-qualified TRO status. A learning log (shown in Table 2.7.4.4) is the simplest form to document progress.

2.7.4.1Pre-on road Traffic Response Officer#

Prior to commencing on road activities with a qualified TRO, the suggested minimum training and evidence required as a trainee TRO (shown in Table 2.7.4.5) is sighted by the approving officer. These requirements may need to change to meet local conditions.

2.7.4.2Trainee Traffic Response Officer#

A TRO will have 'trainee' status from initial appointment to the role until sufficient training and assessment has been undertaken and the approving officer has assessed that the TRO has satisfied all requirements to progress to ‘probationary’ status.

A trainee TRO can only operate 'on road' when accompanied by a qualified TRO.

When attending an incident scene in the company of a qualified TRO, a trainee TRO shall:

not undertake any activity unless specifically instructed to by the qualified TRO
not volunteer assistance to Emergency Services personnel or in any way impede their activities or the activities of other responders
not speak to any member of the public, including media representatives or if directly approached, or make any comment regarding the incident or any other aspect of Transport and Main Roads and Emergency Services activities
carry identification as a trainee, such as a ‘trainee badge’.

In addition to the training and assessment (suggested as shown in Table 2.7.4.5), it is recommended that the following are completed to the satisfaction the approving officer:

attendance at incident scenes as an assistance to a qualified TRO (minimum 14 days or 30 incidents)
exposure to a sufficient range of incident types to have gained sufficient experience in opinion of the qualified accompanying TRO.

These requirements may need to change to meet local conditions.

2.7.4.3Probationary Traffic Response Officer#

A TRO at this level will undergo a probationary period of assessment during which he or she can operate independently but with restrictions placed on the incident response activities that may be undertaken.

A TRO will have the status of probationary TRO from successful completion of the trainee TRO requirements until sufficient training and assessment has been undertaken and the approving officer has assessed that the TRO has satisfied all requirements to progress to qualified TRO status.

Successful completion of probationary TRO requirements is subject to assessment by the approving officer, and will be based on:

completion of all TRO training and learning to the satisfaction of the approving officer (both self-assessment and manager approval)
demonstrated knowledge of incident response procedures, methods and documents
attendance at a sufficient number of incidents to have encountered all common situations and assessment of incident scene performance, and
attainment and/or maintenance of required qualifications.

A probationary TRO can operate alone but may be restricted in his or her assignment of activities.

These restrictions should be issued in writing and explained to the probationary TRO.

Restrictions are dependent on a case-by-case basis and are based on the level of the individuals' level of competency as determined by the approving officer.

Self-assessment should be recorded in the probationary TRO’s training log and reviewed by the approving officer.

The approving officer determines the total length of probation.

Although restrictions are determined by the approving officer, probationary TROs are generally restricted during this period and can only operate on a motorway under the following conditions:

1.Upon arrival at an incident, the probationary TRO will introduce himself or herself to Emergency Services officers and offer assistance.
2.Lane closures / traffic control can only be done under the direction of Police and the probationary TRO can only continue these operations while Police are on the scene.
3.Assistance to motorists can only be provided to those on the left shoulder of the motorway, not beside the median strip.
4.In a right-hand lane incident, the TRO can provide protective positioning of the vehicle only until Police arrival when the TRO will then operate as indicated at items 1 and 2 of these conditions.

Restrictions may be progressively withdrawn, depending on the experience of the probationary TRO and endorsement by the approving officer.

Probationary TROs shall contact the TMC, or in the absence of a TMC, another appropriate appointed officer, when:

it is necessary to close a lane in a high-speed traffic environment in accordance with items 1, 2 or 3 listed previously
the QPS Forensic Crash Unit is attending an incident, typically for fatalities
unusual or costly equipment and services are required as resource upgrades
probationary TROs shall only organise resource upgrades through the TMC
there is an incident or situation where Transport and Main Roads Corporate should be advised of the circumstances – TRO would contact the TMC who will deal with the call in line with policy
there is any case of dispute involving the TRO at the scene of the incident.

Probationary TROs shall not perform first aid unless they hold a Senior First Aid Certificate.

Probationary TROs are encouraged to seek qualified advice via the TMC and/or Police on scene if there are concerns about the TRO’s personal ability / training to manage a particular incident.

Personal safety and welfare are most important.

These requirements may need to change to meet local conditions.

2.7.4.4Qualified Traffic Response Officer#

Appointment as a qualified TRO is at the discretion of the approving officer and will be based on:

demonstrated correct application of incident response methods and documentation
assessment of incident scene performance and compliance with procedures
involvement in a sufficient number of restricted incident response activities to have gained adequate experience
achievement of all necessary 'qualified TRO' qualifications, receipt of certificates, and completion of the learning and progression log documents by self-assessment and signed off by the approving officer.

To remain qualified, all TROs shall maintain the currency of their own licences, tickets and certificates as listed under qualifications. TROs shall attend appropriate reaccreditation courses as necessary to maintain currency.

The table following shows an on-road learning log that identifies the key assessment areas for progression from a probationary TRO to a qualified TRO. These requirements may need to change to meet local conditions.

Table 2.7.4.4 – Progression from probationary to qualified Traffic Response Officer learning log

Reference	Assessment item
Section 1 – Network knowledge
1.1	Share adequate knowledge of the operational area road network facility quick attendance at the incident scene and/or appropriate diversions and advice to Emergency Services
1.2	Able to use a UBD directory or GPS system to locate a specific site
1.3	Knows the location of key infrastructure, including major intersections, traffic signals, Variable Message Sign (VMS), other roadside equipment and infrastructure
Section 2 – Interpersonal relations and conduct
2.1	Accepts and responds appropriately to advice, instructions and directions from TMC
2.2	Provides continuous notification to TMC about TRU on road location, direction and current activities
2.3	Provides full details and comprehensive explanation regularly to the TMC to facilitate optimum incident management coordination
2.4	Shows appropriate professional customer service, empathy, support and courtesy to motorists
2.5	Demonstrates an appropriate temperament and tolerance when dealing with motorists’ comments and abuse
2.6	Greets Emergency Services appropriately and professionally when opening liaison relationship
2.7	Understands and accepts Emergency Services authority and responds to directions and requests appropriately
2.8	Proactively influences Emergency Services and provides traffic management advice to reduce incident duration and severity
2.9	Recognises inner- and outer-cordon relationship between Police, TRU and TMC
2.10	Negotiates reasonable Transport and Main Roads outcomes with both Emergency Services and members of the public
2.11	Maintains member of public privacy and assists with appropriate shielding in the case of severe, injury, and death
Section 3 – Work practices and procedures
General
3.1	Understands and follows the ‘welfare check’ process operating between TMC and TRO
3.2	Can define legitimate incident types that the TRU should respond to
3.3	Follows operational procedure and safe work practices to maintain and enhance safety of responders, accident victims and self when providing assistance to Emergency Services, motoring public and accident victims
3.4	Demonstrates knowledge of the provisions of the Special Circumstances Permit
3.5	Able to conduct a tow or push competently using TRU vehicle, tow bar and push facilities
3.6	Able to conduct basic tasks, such as oil, water and other type checks, or assistance with a wheel change to facilitate quick removal of vehicle
3.7	Uses a fire extinguisher in accordance with correct and safe operating procedure
3.8	Able to interpret and implement traffic management plans
3.9	Implements appropriate traffic management technique to minimise risk and incident duration and severity
3.10	Complies with provisions of Traffic Controller certification when assisting with traffic control activities
3.11	Follows safe lifting – manual handling processes when removing and replacing equipment in the TRU vehicle
3.12	Wears appropriate PPE for the incident, including high-visibility vest, appropriate footwear and eye protection
3.13	Follows and applies the ‘Tow to Safety’ policy
3.14	Does not exceed authority or breach safety rules and regulations
3.15	Responds appropriately to a crime crash scene in order to preserve evidence
Site set-up / clearance
3.16	Can define the correct location for a TRU vehicle in specified incident types to reduce risk, incident severity and duration
3.17	Locates TRU vehicle at an incident to minimise risk and/or in accordance with specific scenario drawings and procedures and/or Emergency Services directions
3.18	Correctly positions traffic cones in accordance with high-speed road (M1) and other traffic management
3.19	Is responsive and adjusts traffic control for altered conditions and incident complications to maintain risk reduction and reduce incident severity and duration
3.20	Cleans up debris and spills and/or facilitates an accident site clean-up in accordance with procedures to maintain safety and environmental impacts
3.21	Removes traffic control while maintaining risk awareness and own safety
3.22	Liaises with Police to extend Police protection until traffic control is withdrawn
Motorist assist
3.24	Considers risk for vehicle occupants when providing assistance
3.25	Provides initial first aid
Section 4 – Risk assessment
4.1	Can explain risk assessment methodology
4.2	Can comprehensively define risk assessment factors for consideration and weighting
4.3	Conducts appropriate risk assessments before responding at an incident
4.4	Appropriately identifies a HAZMAT risk
4.5	Follows HAZMAT procedures to minimise risk exposure
4.6	Maintains continuous risk assessment during traffic control operations
Section 5 – Administration and record keeping
5.1	Completes incident paperwork in accordance with procedures and TMC requirements
5.2	Provides infrastructure damage reports and photographs for cost recovery purposes
5.3	Completes all required paperwork for incidents and infrastructure faults
5.4	Captures incident information for all incidents to enable recovery of costs where there has been infrastructure damage without adding to incident duration or severity
5.5	Can take appropriate incident photos linking the damaging vehicle to the infrastructure damage
5.6	Takes photos while meeting privacy provisions and procedures
5.7	Uses a camera in accordance with privacy provisions and procedures
Section 6 – Debriefing and continuous improvement
6.1	Understands the Employee Assistance Program
6.2	Recognises the need to activate counselling process if involved in a critical incident, that is, near-miss, fatality, serious injury, suicide, and so on
6.3	Recognises the symptoms of trauma and incidents that potentially require trauma counselling
6.4	Accepts the need to respond to a direction from management to undergo pre- and post-trauma counselling (at a stage prior to any traumatic event occurring)
6.5	Constructively participates in debriefings and shares information with others
6.6	Raises with management any issues and problems impeding efficient TRU operations
6.7	Participates willingly and constructively in multi-agency desktop exercises and debriefings

Table in words

Section 1 – Network knowledge: assessment item 1.1 – Share adequate knowledge of the operational area road network facility quick attendance at the incident scene and/or appropriate diversions and advice to Emergency Services.
Section 1 – Network knowledge: assessment item 1.2 – Able to use a UBD directory or GPS system to locate a specific site.
Section 1 – Network knowledge: assessment item 1.3 – Knows the location of key infrastructure, including major intersections, traffic signals, Variable Message Sign (VMS), other roadside equipment and infrastructure.
Section 2 – Interpersonal relations and conduct: assessment item 2.1 – Accepts and responds appropriately to advice, instructions and directions from TMC.
Section 2 – Interpersonal relations and conduct: assessment item 2.2 – Provides continuous notification to TMC about TRU on road location, direction and current activities.
Section 2 – Interpersonal relations and conduct: assessment item 2.3 – Provides full details and comprehensive explanation regularly to the TMC to facilitate optimum incident management coordination.
Section 2 – Interpersonal relations and conduct: assessment item 2.4 – Shows appropriate professional customer service, empathy, support and courtesy to motorists.
Section 2 – Interpersonal relations and conduct: assessment item 2.5 – Demonstrates an appropriate temperament and tolerance when dealing with motorists’ comments and abuse.
Section 2 – Interpersonal relations and conduct: assessment item 2.6 – Greets Emergency Services appropriately and professionally when opening liaison relationship.
Section 2 – Interpersonal relations and conduct: assessment item 2.7 – Understands and accepts Emergency Services authority and responds to directions and requests appropriately.
Section 2 – Interpersonal relations and conduct: assessment item 2.8 – Proactively influences Emergency Services and provides traffic management advice to reduce incident duration and severity.
Section 2 – Interpersonal relations and conduct: assessment item 2.9 – Recognises inner- and outer-cordon relationship between Police, TRU and TMC.
Section 2 – Interpersonal relations and conduct: assessment item 2.10 – Negotiates reasonable Transport and Main Roads outcomes with both Emergency Services and members of the public.
Section 2 – Interpersonal relations and conduct: assessment item 2.11 – Maintains member of public privacy and assists with appropriate shielding in the case of severe, injury, and death.
Section 3 – Work practices and procedures, General: assessment item 3.1 – Understands and follows the ‘welfare check’ process operating between TMC and TRO.
Section 3 – Work practices and procedures, General: assessment item 3.2 – Can define legitimate incident types that the TRU should respond to.
Section 3 – Work practices and procedures, General: assessment item 3.3 – Follows operational procedure and safe work practices to maintain and enhance safety of responders, accident victims and self when providing assistance to Emergency Services, motoring public and accident victims.
Section 3 – Work practices and procedures, General: assessment item 3.4 – Demonstrates knowledge of the provisions of the Special Circumstances Permit.
Section 3 – Work practices and procedures, General: assessment item 3.5 – Able to conduct a tow or push competently using TRU vehicle, tow bar and push facilities.
Section 3 – Work practices and procedures, General: assessment item 3.6 – Able to conduct basic tasks, such as oil, water and other type checks, or assistance with a wheel change to facilitate quick removal of vehicle.
Section 3 – Work practices and procedures, General: assessment item 3.7 – Uses a fire extinguisher in accordance with correct and safe operating procedure.
Section 3 – Work practices and procedures, General: assessment item 3.8 – Able to interpret and implement traffic management plans.
Section 3 – Work practices and procedures, General: assessment item 3.9 – Implements appropriate traffic management technique to minimise risk and incident duration and severity.
Section 3 – Work practices and procedures, General: assessment item 3.10 – Complies with provisions of Traffic Controller certification when assisting with traffic control activities.
Section 3 – Work practices and procedures, General: assessment item 3.11 – Follows safe lifting – manual handling processes when removing and replacing equipment in the TRU vehicle.
Section 3 – Work practices and procedures, General: assessment item 3.12 – Wears appropriate PPE for the incident, including high-visibility vest, appropriate footwear and eye protection.
Section 3 – Work practices and procedures, General: assessment item 3.13 – Follows and applies the ‘Tow to Safety’ policy.
Section 3 – Work practices and procedures, General: assessment item 3.14 – Does not exceed authority or breach safety rules and regulations.
Section 3 – Work practices and procedures, General: assessment item 3.15 – Responds appropriately to a crime crash scene in order to preserve evidence.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.16 – Can define the correct location for a TRU vehicle in specified incident types to reduce risk, incident severity and duration.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.17 – Locates TRU vehicle at an incident to minimise risk and/or in accordance with specific scenario drawings and procedures and/or Emergency Services directions.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.18 – Correctly positions traffic cones in accordance with high-speed road (M1) and other traffic management.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.19 – Is responsive and adjusts traffic control for altered conditions and incident complications to maintain risk reduction and reduce incident severity and duration.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.20 – Cleans up debris and spills and/or facilitates an accident site clean-up in accordance with procedures to maintain safety and environmental impacts.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.21 – Removes traffic control while maintaining risk awareness and own safety.
Section 3 – Work practices and procedures, Site set-up / clearance: assessment item 3.22 – Liaises with Police to extend Police protection until traffic control is withdrawn.
Section 3 – Work practices and procedures, Motorist assist: assessment item 3.24 – Considers risk for vehicle occupants when providing assistance.
Section 3 – Work practices and procedures, Motorist assist: assessment item 3.25 – Provides initial first aid.
Section 4 – Risk assessment: assessment item 4.1 – Can explain risk assessment methodology.
Section 4 – Risk assessment: assessment item 4.2 – Can comprehensively define risk assessment factors for consideration and weighting.
Section 4 – Risk assessment: assessment item 4.3 – Conducts appropriate risk assessments before responding at an incident.
Section 4 – Risk assessment: assessment item 4.4 – Appropriately identifies a HAZMAT risk.
Section 4 – Risk assessment: assessment item 4.5 – Follows HAZMAT procedures to minimise risk exposure.
Section 4 – Risk assessment: assessment item 4.6 – Maintains continuous risk assessment during traffic control operations.
Section 5 – Administration and record keeping: assessment item 5.1 is completes incident paperwork in accordance with procedures and TMC requirements.
Section 5 – Administration and record keeping: assessment item 5.2 is provides infrastructure damage reports and photographs for cost recovery purposes.
Section 5 – Administration and record keeping: assessment item 5.3 is completes all required paperwork for incidents and infrastructure faults.
Section 5 – Administration and record keeping: assessment item 5.4 is captures incident information for all incidents to enable recovery of costs where there has been infrastructure damage without adding to incident duration or severity.
Section 5 – Administration and record keeping: assessment item 5.5 is can take appropriate incident photos linking the damaging vehicle to the infrastructure damage.
Section 5 – Administration and record keeping: assessment item 5.6 is takes photos while meeting privacy provisions and procedures.
Section 5 – Administration and record keeping: assessment item 5.7 is uses a camera in accordance with privacy provisions and procedures.
Section 6 – Debriefing and continuous improvement: assessment item 6.1 is understands the Employee Assistance Program.
Section 6 – Debriefing and continuous improvement: assessment item 6.2 is recognises the need to activate counselling process if involved in a critical incident, that is, near-miss, fatality, serious injury, suicide, and so on.
Section 6 – Debriefing and continuous improvement: assessment item 6.3 is recognises the symptoms of trauma and incidents that potentially require trauma counselling.
Section 6 – Debriefing and continuous improvement: assessment item 6.4 is accepts the need to respond to a direction from management to undergo pre- and post-trauma counselling (at a stage prior to any traumatic event occurring).
Section 6 – Debriefing and continuous improvement: assessment item 6.5 is constructively participates in debriefings and shares information with others.
Section 6 – Debriefing and continuous improvement: assessment item 6.6 is raises with management any issues and problems impeding efficient TRU operations.
Section 6 – Debriefing and continuous improvement: assessment item 6.7 is participates willingly and constructively in multi-agency desktop exercises and debriefings.

2.7.4.5Traffic Response Officer learning and development table#

To support the TRO learning and development process, the table following provides a list of training and expected outcomes as a starting point of the learning and development plan of the TRO role. When developing the specific learning and development requirements appropriate for the TRO or other TIMS, it should also be noted that training activities:

should be successfully completed and assessed prior to progression to the next level
may need to change (increased or reduced) to meet operational requirements and legislation changes
may have expiry dates and requirements for refresher training
may need to be externally sourced at a cost.

Table 2.7.4.5 – Traffic Response Officer learning and development

Training	Expected outcomes	Pre on road	Trainee TRO	Probationary TRO	Qualified TRO	Additional
TR01	Qld driving licence	Queensland drivers licence with relevant vehicle class	X	X	X	X	X
TR02	Traffic Controller Accreditation (Certified course)	Accredited as a Traffic Controller in Queensland. Be able to demonstrate traffic controlling skills and knowledge.	X	X	X	X	X
TR03	General Construction Induction ‘White Card’ (Certified course – CPPWHS1001) (6 hours)	Allows access onto construction sites; however, for access to each site, a specific induction must be completed prior to entry.	X	X	X	X	X
TR04	Knowledge of operational area network and ITS&E equipment	Possess and demonstrate a working knowledge of the operational area road network, particularly major arterial roads and be able to quickly and efficiently use a USB street directory	X	X	X	X	X
		Knowledge of the location of key infrastructure, including traffic signals, CCTV, variable message signs, emergency help phones and other roadside equipment
TR05	Application of LOCAL AREA incident response (Open Roads) policy and procedures	Understand the principles and processes underpinning current incident management systems and demonstrate a working knowledge of TIMS policy and procedures	X	X	X	X	X
TR06	Application of Open Roads and TIMS manual	Possess and demonstrate a working knowledge of TIMS policy and procedures	X	X	X	X	X

Training	Expected outcomes	Pre on road	Trainee TRO	Probationary TRO	Qualified TRO	Additional
TR07	Hazardous material management – HAZMAT QFES	Be able to identify hazardous materials, their impact and correct management procedures	X	X	X	X	X
TR08	Fire extinguisher course	Be able to completely operate an extinguisher when needed	X	X	X	X	X
		Accredited: person is formally assessed using a fire extinguisher
TR09	Debris removal	Be able to carry out debris removal in compliance with current processes and procedures	X	X	X	X	X
TR10	Spill removal	Be able to carry out spill removal in compliance with current processes and procedures	X	X	X	X	X
TR11	Transport and Main Roads / RoadTek WH&S (or equivalent)	Understanding of WH&S regulations for a safe work environment	X	X	X	X	X
		This includes, ergonomics, manual handling, PPE, driving and fatigue, working in varying climate conditions, near-miss reporting and emergency procedures
TR12	Transport and Main Roads Code of Conduct (or equivalent)	Demonstrate a practical understanding of public sector ethics and the principals that underpin the Transport and Main Roads Code of Conduct	X	X	X	X	X
TR13	Manual handling (heavy lifting)	Understand how manual handling injuries occur and how to reduce risk	X	X	X	X	X
		Demonstrate correct lifting techniques
		Limited information supplied in Blue Card and WH&S course
TR14	Pre-incident preparation session (trauma course)	Provide an understanding of critical incident stress reactions and identify and manage critical incident stress (mandatory)	X	X	X	X	X
TR15	This could be achieved by undertaking the ‘Working in Proximity to Traffic’. Metro / NCHD – Roadside awareness training (In-house training by Metro Region WH&SO) SCR – Orange Card – Motorway Awareness RTA Traffic Control Design / Audit Course	To prepare officers to work safely on the road or the road reserve	X	X	X	X	X
		Skills to identify hazards, prioritise risks and apply appropriate controls at road work sites or associated works in a safe manner
TR16	Traffic Management Implement course. Aimed at persons required to read, interpret and implement traffic management plans and install / remove signs and devices in accordance with procedures set out in MUTCD Part 3.	Possess current knowledge of the correct use of approved road signage			X	X	X
		Be able to interpret the MUTCD Part 3 and apply its Traffic Guidance Schemes to the workplace
TR17	Apply first aid	Current advanced first aid certificate, including delivering CPR		X	X	X	X
TR18	TRU vehicle operation, including pushing and towing and TRU MAX (as applicable)	Be able to competently operate the TRU MAX vehicles, including any towing mechanisms / specialised fittings		X	X	X	X

Training	Expected outcomes	Pre on road	Trainee TRO	Probationary TRO	Qualified TRO	Additional
TR19	TRU MAX vehicle operation (as applicable)	Be able to completely operate the TRU / TRU MAX vehicles, including any towing mechanisms / specialised fittings		X	X	X	X
TR20	Rear-mounted attenuator (if applicable)	Be able to appropriately select a site and set up a rear-mounted attenuator and be compliant to current processes and procedures		X	X	X	X
TR21	Risk assessment techniques	Ability to assess the situation prior to commencement of response to ensure risk has been assessed on the activity to be considered		X	X	X	X
TR22	Training / understanding of the exemptions from road rules applicable to the SCP	Full understanding of the exemptions permitted by the SCP and the conditions of use as per the SCP guidelines		X	X	X	X
TR23	Incident investigation awareness training	Be able to identify and react appropriately to crime and/or accident scene		X	X	X	X
TR24	Defensive driving	Be able to demonstrate the ability to control a vehicle in difficult circumstances				X	X
TR25	TMC operations	Understand TMC operations, policy and procedures in relations to TIMS (TMC Induction)	X	X	X	X	X
		Observation of and instruction in the operation of the TMC (TMC induction)
TR26	TMC placement	To observe / participate in TMC operations to gain knowledge of policy and procedures in relation to TIMS					X

Training	Expected outcomes	Pre on road	Qualified TRO
TR27	TRO placement – operational or other area	Attendance at required number of incidents of period of time with a qualified TRO		X
TR28	Interpersonal skills (customer service)	Possess and demonstrate excellent interpersonal skills that contribute to successful and amicable communication with members of the public and officers of other agencies		X
TR29	Negotiation skills	Possess and demonstrate negotiation skills that contribute to successful resolution of issues with member of the public and officers of other agencies		X
TR30	Traffic incident management plans	Be able to interpret and implement traffic incident management plans	X
TR31	Mechanical knowledge	Possess and demonstrate a basic mechanical knowledge relevant to motor vehicles for the provision of emergency fuel, oil and water, and for assisting in tyre changing		X