8Response maintenance#
8.1Reported faults and damages#
Aspect outages, vehicle detector loops failing to operate, faulty or damaged pedestrian push buttons and damage to traffic signals caused by road crashes, storms, and the like are often notified by the public, electricity entities, emergency services and by departmental staff.
Each Region/District is to have an efficient and effective reporting system in place to cater for reported faults and damages.
Reported faults and damages are to be rectified to make the installation safe for workers, motorists, and pedestrians.
Traffic signal hardware is to be reinstated with the appropriate equipment and identification labels and signs.
Maximum response and repair times are to be in accordance with Table 8.1.
Where immediate rectification is necessary due to immediate electrical risks, details are to be reported in accordance with DEIR Form 3 to the Electrical Safety Office and to Region/District management.
| Type of fault/damage | Required response |
|---|---|
| Safety Physically Dangerous/Hazardous to the public – the equipment can cause personal injury. Operationally Dangerous/Hazardous – The fault creates a dangerous situation such as conflicting green signals. Physically Hazardous or Operationally Hazardous – The fault created a situation where use of the intersection places the user at great risk. | Attendance within four hours Make safe immediately |
| Inefficiency Operationally Inefficient – The failure does not stop the signal operating safely but the performance is inefficient, e.g. Detector failures causing phases to be called and/or extended unnecessarily. | Address operational inefficiency within 24 hours |
| Degraded Operationally Degraded - Signalling or appearance is degraded, e.g. Lamp outages, poor lantern aiming, loss of displays, failed inductive loops. | Rectify within four weeks |
| Aesthetics and Presentation – Finish, controller obviously out of plumb, pole obviously out of plumb, Tidiness, Cleanliness, etc. Offensive graffiti. | Rectify within three weeks Remove within two working days |